Post by alicebapary717 on Feb 17, 2024 12:58:54 GMT 8
It's impossible to be perfect for everyone - no matter how hard you try to give your customers the best experience in the world, there will still be some who leave a negative review. Whether it's a comment under a post on Instagram or a single star on Google maps, the entrepreneur and the team as a whole hate to see such an assessment of their efforts. For a modern business that develops on the Internet, this can be both an advantage and a disadvantage. The advantage is that negative feedback can be seen in time and this will help to correct the situation.
In addition, the balance of positive and negative evaluations is one of the criteria of trust in the eyes of customers. On the downside, things can quickly get out of hand in the digital environment and brand reputation can be irreversibly damaged. According tostatistics, only 9% of customers are willing to work with a company that has an average rating of 1 or 2 stars. At the same time94%consumers Australia Email List avoid certain companies because of their negative reviews. So, if you don't want to lose potential customers, then we recommend that you pay attention to working with negative reviews. In this article, we will share useful tips and effective strategies that will protect your brand's reputation.
Working with negative reviews Read also : How not to promote an international site: frequent mistakes of international SEO Why is it important to work with negative reviews? Today, the Internet has become a kind of second home for many people. Here they shop, explore new horizons, communicate with friends, study and relax. Whether your brand is online only or you're just using it to amplify your efforts, it all affects your reputation. Unfortunately, it is difficult to build, but very easy to destroy. As evidencedstatistics, 41% of consumers leave negative feedback if the product did not meet their expectations. Clicking a single star or sending an angry emoji won't take the customer long.
In addition, the balance of positive and negative evaluations is one of the criteria of trust in the eyes of customers. On the downside, things can quickly get out of hand in the digital environment and brand reputation can be irreversibly damaged. According tostatistics, only 9% of customers are willing to work with a company that has an average rating of 1 or 2 stars. At the same time94%consumers Australia Email List avoid certain companies because of their negative reviews. So, if you don't want to lose potential customers, then we recommend that you pay attention to working with negative reviews. In this article, we will share useful tips and effective strategies that will protect your brand's reputation.
Working with negative reviews Read also : How not to promote an international site: frequent mistakes of international SEO Why is it important to work with negative reviews? Today, the Internet has become a kind of second home for many people. Here they shop, explore new horizons, communicate with friends, study and relax. Whether your brand is online only or you're just using it to amplify your efforts, it all affects your reputation. Unfortunately, it is difficult to build, but very easy to destroy. As evidencedstatistics, 41% of consumers leave negative feedback if the product did not meet their expectations. Clicking a single star or sending an angry emoji won't take the customer long.