Post by account_disabled on Dec 9, 2023 12:30:08 GMT 8
Grab decided that it’s too much. I ended up using Line Taxi instead. I called Grab and after a long conversation I found out that if you cancel 4 times a day or 8 times a week, your account will get suspended. I understand their side, but I believe that this threshold is creating pain to their heavy users that they should be taking care of the most. The more you use Grab, the higher the chance you will cancel and get suspended. I believe that Grab could both prevent the cancellation and frustrations by: Having a better estimation of the driver’s arrival time before users book the ride.
Currently, the app is showing 5–7 minutes while Telegram Number Data it could actually be a 15-minute wait. Removing the bad review drivers. There are so many times that I’ve taken a chance with bad review drivers, and I never seemed to prove the review wrong. If I’m paying a premium price, I at least want peace of mind with safety and no weird smell in the car. Not counting against the cancellation quota if the driver takes super long to get there or the driver goes in circles because he doesn’t want to pick you up (waiting for you to cancel).Grab could also change .
Cancellation Credits: Every 5–10 rides you take, you get one cancellation credit. You can even encourage users to not use it by having an option to change those credits into the Grab points programme where users can get premium discounts. Short Period Frequency Cap: Not allowing users to cancel more than X times in 5 minutes will prevent users from spamming the cancellation. Time Cap: Like Uber, have a penalty after 5 minutes of ride confirmation. This way, users have time to decide if they can wait and cancel before the driver spends too much time trying to get there. With over 6 million rides a day.
Currently, the app is showing 5–7 minutes while Telegram Number Data it could actually be a 15-minute wait. Removing the bad review drivers. There are so many times that I’ve taken a chance with bad review drivers, and I never seemed to prove the review wrong. If I’m paying a premium price, I at least want peace of mind with safety and no weird smell in the car. Not counting against the cancellation quota if the driver takes super long to get there or the driver goes in circles because he doesn’t want to pick you up (waiting for you to cancel).Grab could also change .
Cancellation Credits: Every 5–10 rides you take, you get one cancellation credit. You can even encourage users to not use it by having an option to change those credits into the Grab points programme where users can get premium discounts. Short Period Frequency Cap: Not allowing users to cancel more than X times in 5 minutes will prevent users from spamming the cancellation. Time Cap: Like Uber, have a penalty after 5 minutes of ride confirmation. This way, users have time to decide if they can wait and cancel before the driver spends too much time trying to get there. With over 6 million rides a day.